The Role of Web Accessibility in Enhancing a Company's ESG Score

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In today's digital age, web accessibility has become an essential consideration for businesses and organizations across industries. The ability to access and use digital content and technology is critical for individuals with disabilities, who rely on these tools to navigate the world around them.

However, the importance of digital accessibility goes beyond social responsibility and inclusion. It also plays a critical role in Environmental, Social, and Governance (ESG) scores, which have become an essential metric for investors and stakeholders evaluating a company's sustainability and ethical practices.

In this blog post, we will explore the significance of digital accessibility in ESG scores and its impact on businesses and organizations. We will examine why companies should prioritize digital accessibility as a key component of their ESG strategy and the benefits of doing so.

What is ESG?

In recent years, there has been a growing focus on corporate social responsibility (CSR) and ethical business practices. One key aspect of CSR is ESG scores.

ESG stands for Environmental, Social, and Governance, and refers to a set of criteria used to evaluate a company's sustainability and ethical practices, such as environmental impact, labor practices, human rights, corporate governance, and community relations.

The ESG framework is used by investors, stakeholders, and organizations to assess a company's overall performance in three key areas:

1. Environmental

This category looks at a company's impact on the environment, including its use of natural resources, energy consumption, greenhouse gas emissions, waste management, and pollution.

Companies are evaluated on their efforts to reduce their environmental impact, implement sustainable practices, and promote environmental stewardship.

2. Social

This category evaluates a company's impact on society, including its relationships with employees, customers, suppliers, and the communities in which it operates.

Companies are evaluated on their labor practices, such as fair treatment of employees, diversity and inclusion, and human rights.

They are also evaluated on their impact on the communities in which they operate, such as philanthropy, community engagement, and social responsibility.

3. Governance

This category looks at a company's internal governance structure, including its leadership, board of directors, and management practices.

Companies are evaluated on their transparency, accountability, and ethical practices.

They are also evaluated on their risk management practices and their adherence to laws, regulations, and industry standards.

The importance and benefits of ESG framework

The ESG framework is becoming increasingly important in today's business environment, as stakeholders and investors demand greater transparency and accountability from companies. Companies that prioritize ESG practices are seen as more sustainable, ethical, and responsible, which can enhance their reputation and help them attract and retain customers, employees, and investors.

Furthermore, companies with strong ESG scores are often more resilient and better equipped to navigate challenges such as economic downturns, environmental disasters, and social unrest. By prioritizing sustainability, social responsibility, and ethical governance, companies can create long-term value for all stakeholders while also contributing to a more sustainable and equitable world.

What is digital accessibility?

One important factor that is often overlooked in ESG scoring is digital accessibility. Digital accessibility refers to the design and development of digital content and technology that can be accessed and used by all individuals, including those with durable and temporary disabilities. This includes websites, mobile apps, digital documents, videos, and other forms of digital content.

The importance of digital accessibility

Digital accessibility is essential to many individuals with disabilities as they rely on digital technology to access information, communicate, and participate in society. There are various types of disabilities that can impact digital accessibility, including visual, auditory, physical, cognitive, and neurological disabilities. If digital content and technology are not designed with accessibility in mind, they can create barriers that prevent people with disabilities from fully participating in the digital world.

How digital accessibility and ESG score are related?

ESG scores and digital accessibility both are part of a larger trend towards corporate social responsibility (CSR) and ethical business practices.

Just as companies are expected to prioritize sustainability and social responsibility in their operations, they are also expected to ensure that their digital platforms are accessible to all individuals, including those with disabilities.

How can digital accessibility positively impact ESG score of the company?

Digital accessibility can have a positive impact on a company's ESG (Environmental, Social, and Governance) strategy in several ways:

  1. Social: By prioritizing digital accessibility, companies can promote social inclusivity and equity by ensuring that their digital content and technology is accessible to all individuals, including those with disabilities. This can help to enhance the company's reputation as a socially responsible and ethical organization that values diversity and inclusion.
  2. Governance: Digital accessibility can also support good governance practices by ensuring that companies comply with legal requirements and industry standards related to accessibility. This can help to reduce legal and reputational risks associated with accessibility-related lawsuits and complaints.
  3. Environmental: Digital accessibility can also have an indirect impact on the environment by reducing the need for printed materials, which can help to reduce paper waste and carbon emissions associated with printing and shipping.
  4. Innovation: Prioritizing digital accessibility can also drive innovation by encouraging companies to develop new technologies and solutions that are accessible to all individuals, including those with disabilities. This can help to create new business opportunities and enhance the company's competitive advantage.
  5. Employee Engagement: Digital accessibility can also have a positive impact on employee engagement by creating a more inclusive and supportive work environment. By prioritizing accessibility, companies can demonstrate their commitment to employee well-being and diversity, which can help to attract and retain top talent.

Today's web accessibility situation in ESG conscious community

Fortunately, in today's ESG conscious community, there is growing awareness of the importance of web accessibility. However, despite this recognition, many websites are still not fully accessible to users with disabilities.

Recently, we conducted audits of several prominent websites in the ESG conscious community using automated web accessibility evaluation tools. Our findings were concerning: many of these sites were found to have numerous accessibility errors, making them inaccessible to users with disabilities.

However, we must note that these audits only used automated tools, which are not always reliable and can yield false positives. Indeed, if we conducted more thorough testing with accessibility professionals, we would likely find many more issues. This means that businesses need to involve accessibility professionals to perform more comprehensive evaluations and testing to address all possible accessibility barriers.


To summarize, as more businesses aim to be inclusive and equitable, they must prioritize web accessibility as a fundamental aspect of their ESG strategy. By doing so, companies can demonstrate their commitment to social responsibility and ethical business practices, meet legal requirements, tap into a growing market segment, and reduce the risk of lawsuits and negative publicity.

While progress has been made in improving web accessibility in the ESG community, there is still much work to be done to achieve full accessibility for all users.

June / Karlove offers accessibility compliance, accessibility knowledge and culture, and accessible design and development services,

Schedule a discovery call to learn how to guarantee your company's digital platforms are accessible to individuals with disabilities.

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